Welcome Team Specialist
We have an exciting opportunity for a Welcome Team Specialist to join the team on a full-time, permanent basis. In return, you will receive a competitive salary of £22,733 per annum.
At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
About the role:
As the Welcome Team Specialist, you will report to the Welcome Team Co-ordinator. The purpose of the role is to support our students throughout the entire application and enrolment journey by helping to streamline, develop and retain new and prospective students whilst creating a fantastic student experience and ultimately increase College income.
Responsibilities as our Welcome Team Specialist will include:
- Being responsible for managing a designated caseload of prospective students throughout their journey from application all the way through to enrolment. This will be target driven to ensure caseload deadlines are achieved.
- Building rapport to create and maintain an excellent working relationship with both parents, 16-18-year-old students and adult learners throughout the application and enrolment process.
- Maintaining keeping warm activity to keep our students up to date with a diverse range of information before they enrol with us.
- Liaising with curriculum on a regular basis to identify answers to queries and find solutions to more complex issues.
- Regularly reviewing system and student issues raised and work with all related departments to resolve and improve data and meet the cross-college administrative requirements. Offer support and advice to curriculum staff on processes as required.
- Providing clear and consistent information to our students about the enrolment process so that they are clear of what is required of them and when they need to complete enrolment activities. This includes communicating information to parents and carers as required.
- Processing late applications and interviews efficiently, ensuring a quick turnaround from application to enrolment.
As our Instructor in Welcome Team Specialist, you’ll ideally have:
- Level 2 (or equivalent) English and Maths
- Flexible approach including the ability to work in the evening
- Well-organised, reliable, and approachable
- Experience working in a busy office environment and managing a diverse caseload
- Competent in Microsoft Office applications
- Excellent administration skills, and ability to maintain complex records with a high level of accuracy
Benefits:
You will receive excellent benefits and a competitive salary:
- 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
- up to 4 days additional leave during the Christmas closure period
- Free parking at all of our college sites (where spaces are available)
- Access to Discount Schemes at multiple retailers
- Enrolment into the NEST Pension Scheme
If you feel you are the right candidate for this Welcome Team Specialist role then please click ‘apply’ now! We’d love to hear from you!
Closing date: 14 February 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.